Shipping policy

1. Order Processing

  • Processing time: 1-2 business days after payment.

  • Orders placed on weekends/holidays process next business day.

  • Custom or special-order items may require additional time.

2. Shipping Methods – LTL Freight & UPS

Service Description
LTL Freight – Quote Pending Orders weighing 150 lb or more ship via Less-Than-Truckload (LTL) freight. Because every order differs in weight, dimensions, and destination, shipping is not charged at checkout. We obtain the best available freight rate and send you a quote within one business day.
UPS Ground Orders under 150 lb ship via UPS. UPS shipping is calculated at checkout. If a rate can’t be calculated for your order, we’ll email you a UPS quote for approval within one business day.

  • Transit time (LTL): Typically 3-10 business days after the shipment leaves our warehouse, but may vary by destination and carrier schedule.

  • Transit time (UPS): Typically 1-5 business days via UPS Ground after the package leaves our warehouse.

  • Delivery appointments / lift-gates (LTL): If you need a lift-gate, inside delivery, or appointment scheduling, please let us know when you approve the freight quote—extra fees may apply.

3. Shipping Rates & Billing

  • UPS orders: UPS shipping is calculated and charged at checkout. If no rate is available, checkout will show “Quote Pending” and we’ll email the UPS rate for your approval, handled the same way as freight below.

  • LTL orders: Checkout will display “$0 – Freight Quote Pending.”

  • We’ll email (and/or text) the actual freight cost for your approval.

  • Once approved, the freight charge will be added to your order and you’ll receive a secure payment link (or we can bill the amount to the card on file, per your preference).

  • Orders won’t ship until the freight charge is paid or billed to your carrier account number.

4. Shipping Area

  • We currently ship within the contiguous United States.

  • Shipments to Alaska, Hawaii, or U.S. territories aren’t available at this time.

  • We do not ship to P.O. boxes.

5. Order Tracking

  • After dispatch, you’ll receive a UPS tracking number (parcel) or PRO number (LTL freight) and a link to the carrier’s tracking page.

  • For any questions, contact our team—we’ll gladly help coordinate with the carrier.

6. Freight (LTL) Delivery Requirements

  • Someone 18 years or older must be present to inspect and sign for delivery.

  • Visibly damaged pallets or boxes should be noted on the carrier’s Proof-of-Delivery (POD) before signing—then notify us within 24 hours so we can help you file a claim with the carrier.

7. Shipping Damage & Lost Shipments

  • Not responsible for shipping damage: Airsupply is not responsible for damage that occurs during shipping. Once your order is picked up by the carrier (UPS or the LTL freight carrier), all risk of loss or damage in transit passes to you, the buyer.

  • Carrier claims: Any claim for shipping damage must be filed directly with the carrier (UPS or the LTL freight carrier). We’ll gladly provide the bill of lading, invoice, and packing details to support your claim.

  • Inspect on delivery: For LTL freight, note any visible damage on the POD before signing—signing a clean POD may limit your ability to recover from the carrier. For UPS, keep the box and all packaging. In either case, email photos to info@airsupplycorp.com within 24 hours.

  • Lost shipments: Contact us and we’ll work with UPS or the freight carrier to locate the shipment.

8. Exclusions & Delays

  • We’re not responsible for delays caused by carriers, weather, or incorrect shipping information.

  • Airsupply reserves the right to cancel and refund any order that cannot be shipped economically or safely.

9. Contact

Airsupply Customer Service
Phone: 832-540-7936
Email: info@airsupplycorp.com
Address: 4500 W 34th Street, Houston, TX 77092